InteroCloud Service Level Agreement

InteroCloud will use commercially reasonable efforts to make our web-based clinic management platform (the “Platform”) operational and available at least 99% of the time during any calendar month, subject to the exclusions set forth below (the “Service Commitment”).

Exclusions

The Service Commitment does not include or apply to the following:

• Minimal Downtime. Intermittent interruption or downtime for a period of less than ten (10) minutes at a time.
• Scheduled Maintenance. Occasional maintenance of the Platform to add resources, upgrade software, install security patches, etc. Scheduled Maintenance will typically occur during the period of lowest anticipated system usage. System notification is generally provided in advance of Scheduled Maintenance. During Scheduled Maintenance, certain components of the Platform may be offline, or may be operating in less redundant modes, or may be operating at reduced capacity levels, while maintenance is performed. Furthermore, as a result of software upgrades you may be logged out and required to login or certain parts of the Services be amended, eliminated or function differently.
• External Factors. Any unavailability caused by circumstances beyond InteroCloud’s reasonable control, including, but not limited to, power outages, external forces affecting the reliability of the internet, and computer systems or other devices through which the Subscriber or  users access the Platform.

Updated: April 1st, 2023. This Service Level Agreement may be updated from time to time and becomes directly applicable to you once updated and published on our website.